Privacy Policy for Heal U Wellness

Last Updated: February 2026

At Heal U Wellness, located in Cape Town, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

When you book a Red Light Therapy session or inquire through our website, we collect the following information:

Identity Data: Name and surname.

Contact Data: Email address and phone number.

Transaction Data: Details about the packages or sessions you have selected (e.g., Intro Offer, 10-Session Package).

Health-Related Data: Information provided in our surveys regarding your wellness goals (e.g., pain management, skin rejuvenation) to ensure safe treatment.

2. How We Use Your Information

We use your data strictly for clinical and administrative purposes, including:

- Processing your booking and confirming your appointment via SMS or Email.

- Managing on-site payments and package tracking.

- Providing personalized Red Light Therapy protocols based on your survey responses.

- Sending occasional wellness updates or promotional offers (only if you have opted in).

3. Disclosure of Information

We do not sell your personal information. Your data is only accessible to:

Authorized staff at Heal U Wellness.

Our technical service providers (such as our website and booking automation platform) who are also bound by strict confidentiality and data protection agreements.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our automated systems use industry-standard encryption to protect data transmitted via our website.

5. Your Rights (POPIA)

As a "Data Subject" under POPIA, you have the right to:

Request access to the personal information we hold about you.

Request the correction or deletion of your personal information.

Object to the processing of your data for direct marketing purposes.

6. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled at Heal U Wellness, please contact our Information Officer at:

Email: [email protected]

Phone: 0724822593

Address: 2 Morgenster Street, Durbanville Hills , Cape Town, 7550